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HOW TO ORDER
You may place your order in the following ways:
On-Line
Use our convenient on-line ordering. All on-line
orders require a credit card for payment, COD's are not
accepted. You will receive, within 24 hours an order
confirmation via E-mail. Also, please retain the order number
given after you submit your order.
Telephone, Fax or
Mail
If you prefer to speak with a representative use our toll
free ordering line 1-800-421-AMES. You can also fax an order
to us at 1-603-363-7007. Telephone and fax orders
require a credit card or COD for payment. If you would
like to pay via check, mail the order to us. Ames Performance
Engineering PO Box 572 Spofford, NH 03462 Please note
that personal and company checks may be held up to two weeks
for funds to clear. Sending a certified check or money order
will ensure quicker turnaround.
CONTACTS
Customer Service
Tech Support
FAQ's
Will I receive an
E-mail confirmation for my order?
Yes, We will send
an email to the address provided within 24 hours to confirm
that we have received your order. Also please save the
order number provided on the check out page. This should
be used if you need to refer to your order. Please be sure
that the E-mail address and/or telephone number that you provide
is accurate so we may contact you if we have any questions.
After your order is accepted you will be provided with a order
summary page which may be printed and saved for reference.
Is my on-line order eligible
for a discount?
Our discount applies
on a per order basis to orders totaling $500.00 or more
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Order Total
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Discount
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Over $500.00
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3%
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Over $1000.00
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8%
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When will my credit card be
charged?
Typically the card
will be charged the same day we receive the order. The
order will ship that day or the following day. Unless
requested to be charged at the time of the initial order,
back orders will not be charged until they ship.
What should I do if there
is a problem with my order?
If
the order has been damaged in transit please have the UPS
driver note the damage, if the package is left by the driver
call UPS at 1-800-PICK UPS and report the damage. They
will issue a claim number, call us with the claim number so
we can reship your order. If your order is missing items
or you received incorrect items please call Ames Performance
at 1-800-421-AMES to speak with a Customer Service Representative.
How
do I redeem my gift certificate?
Gift
certificates may be redeemed at any of the shows that we attend
or by sending an order through the mail. Gift certificates
may not be redeemed over the phone, on-line or by fax.
SHIPPING
All orders within the
United States are shipped via United Parcel Service (UPS).
Foreign orders see below. The on-line ordering system
automatically calculates the shipping charge, however it does
not take into account the fact that some oversize items, that
require extra shipping, can be boxed together. In these
cases we will adjust the shipping charge to reduce your final
cost! If you need your order faster, we offer UPS Next
Day Air, Second Day Air, and 3 Day Select. Please call
Ames Performance at 1-800-421-AMES if you require these services.
Express orders are not available on-line, although most orders
ship from Ames Performance within 24 hours.
INTERNATIONAL ORDERS
International orders
can be placed on-line Please provide an E-mail address
and a FAX or telephone number so that we may contact you with
questions. If the order is shipping outside the United
States you must disregard the shipping total provided after
you submit the order as the cost is calculated on a per order
basis. International orders may also be placed by telephone
or FAX.
RETURNS
Please check your order
immediately upon receipt. Please call Ames Performance
to report any shortages or incorrect items at (603)363-7000/7077.
To return an item to us, simply fill out the return provided
with your order. Send the package via UPS or insured
Parcel Post, save the receipt and tracking number until you
hear from us or your return is resolved. No returns
after 30 days. COD returns are not accepted, please
do not return items to Ames Performance by COD.
TECHNICAL SUPPORT
Ames Performance offers
the best technical support in the Pontiac Restoration Industry.
Our techs are available Monday-Friday 8:00 am - 5:00 pm.
Please use 603-363-7000/7077 for technical questions.
You may also E-mail your questions to tech.support@amesperf.com |
